Privacy Policy
Your Privacy Matters to Us
At Melton and Bacchus Marsh Foot Clinic, we protect your personal and health information with the same care and respect we give every patient. This Privacy Policy explains how we collect, use, store and safeguard your information in accordance with Australian privacy laws.
Our Commitment to Your Privacy
Melton and Bacchus Marsh Foot Clinic is committed to protecting your privacy and handling your personal and health information with care. Personal information is collected, used, stored and disclosed only where necessary and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy applies to information collected through our website. It is used during appointments and through other interactions with Melton and Bacchus Marsh Foot Clinic. It explains how your information is managed and the choices available to you regarding your personal information.
Information We Collect
Melton and Bacchus Marsh Foot Clinic may collect the personal and health information you choose to share with us.
Personal Information
Depending on your interaction with our clinic, we may collect:
- Full name
- Date of birth
- Residential or postal address
- Phone number
- Email address
- Emergency contact details
Health Information
As a healthcare provider, we may also collect sensitive health information relevant to your care, including:
- Medical history
- Foot and lower limb conditions
- Assessment findings and treatment records
- Referral letters and clinical reports
- Medicare, DVA, TAC, NDIS or private health insurance details, where applicable
Website Information
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser and device information
- Pages visited and time spent on the website
- Cookies and similar technologies
- Website usage and analytics data
How We Collect Your Information
Melton and Bacchus Marsh Foot Clinic collects information from a variety of sources to provide your care and manage our services.
Information may be collected when you:
- Book an appointment.
- Complete forms or questionnaires.
- Contact our team by phone, email or through our website.
- Attend consultations or receive treatment.
We may also receive relevant information from your GP, another healthcare provider or an authorised representative. Our website may also collect limited technical information through cookies and analytics tools to help improve its performance and your browsing experience.
Why We Collect Your Information?
Melton and Bacchus Marsh Foot Clinic collects your personal and health information to deliver high-quality podiatry care and manage our services effectively.
Providing Your Care
We use your information to assess your needs, plan appropriate treatment, maintain accurate clinical records and support ongoing care throughout your treatment journey.
Managing Our Services
We schedule appointments, communicate with you, process payments and health fund claims where applicable, and respond to your enquiries.
Meeting Legal and Professional Requirements
We collect and retain certain information to meet our legal, regulatory and professional obligations. We only use your information for the purpose for which we collected it or where Australian law permits or requires us to do so.
Keeping Your Information Secure
Melton and Bacchus Marsh Foot Clinic takes reasonable steps to keep your personal and health information secure. Appropriate measures help protect your information from unauthorised access, misuse, loss and disclosure.
Secure Storage
Your information is stored using secure systems and procedures. Only authorised team members can access it when needed.
Ongoing Protection
Regular reviews of our privacy and security practices help keep your information safe and ensure compliance with Australian privacy laws.
Cookies and Website Analytics
Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors use our website.
Cookies
Cookies help remember your preferences and support the performance of our website. Most web browsers allow you to manage or disable cookies through your browser settings.
Website Analytics
Analytics tools collect limited information, such as website traffic and page visits. This information helps us improve our website and the services we provide. It does not identify you personally in most cases.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact our team.
Phone: (03) 9746 8715 Email: mfcreception@outlook.comMelton Clinic: 134 Coburns Road, Melton VIC 3337
Bacchus Marsh Clinic: 155 Main Street, Bacchus Marsh VIC 3340